Terms and Conditions of Sale

1. Purpose

These Terms and Conditions of Sale govern, without restriction or reservation, the contractual relationship between AXE CAPITAL (the “Provider”), operating the Lovable Web Agency website, and any individual or legal entity (the “Client”) ordering the design, development and deployment of a web application or website.

2. Provider details

Legal name: AXE CAPITAL — SAS with share capital of €3,000

SIREN: 904 636 222 — RCS Lyon — VAT FR95904636222

Registered office: 14 T Chemin de Champemin, 69390 Vourles, France

Email: bonjour@lovablewebagency.com — Phone: +33 1 89 71 92 27

3. Services offered

The Provider offers three fixed-price packages, payable in full through Stripe:

• Starter — €990 excl. VAT: marketing site or simple MVP (up to 5 pages), delivered within 48 business hours
• Pro — €2,500 excl. VAT: web application with authentication, database and payments (up to 12 pages), delivered within 72 business hours
• Scale — €10,000 excl. VAT: multi-role SaaS platform with business API integrations and one month of post-delivery support, delivered within 96 business hours
• Custom: tailored quote for scopes beyond the Scale package

4. Orders

4.1. An order is formed by the Client's express acceptance (signature of a quote or click on the Stripe payment button for the chosen package) together with full payment of the price.

4.2. Payment constitutes unreserved acceptance of these terms, a copy of which is made available to the Client before validation.

4.3. Custom quotes are valid for 30 days.

5. Prices

5.1. Prices are stated in euros, excluding tax. French VAT at the applicable statutory rate (20%) is added to the invoice for clients established in France and for EU consumers. For EU business clients outside France and for non-EU clients, reverse-charge and exemption rules apply.

5.2. Any additional service outside the initial scope is subject to a priced amendment accepted in writing before execution. The following are excluded from every package: full copywriting and professional translation, photo and video production, licence purchases (fonts, stock images, paid APIs), advertising campaigns, maintenance beyond the included support period, native iOS/Android development, and platform subscriptions or infrastructure costs, which are billed to the Client directly by the relevant vendors.

5.3. Included revisions: each package includes a defined number of revision rounds — 2 for Starter, 3 for Pro, 5 for Scale — to be requested within 14 days of delivery. A revision round is a single consolidated list of corrections. The functional scope agreed in the brief remains unchanged: any change outside that scope falls under article 5.2.

6. Payment terms

6.1. Full payment on order through Stripe Checkout (card, Apple Pay, Google Pay, SEPA transfer depending on the package). No card data passes through the Provider's servers — Stripe is PCI-DSS Level 1 certified.

6.2. Custom quotes: 30% on signature, 40% on design approval, 30% on delivery.

6.3. Late payment: in accordance with art. L.441-10 of the French Commercial Code, penalties equal to three times the statutory interest rate apply automatically, together with a fixed recovery fee of €40 (art. D.441-5).

7. Delivery times (48-96h)

7.1. The announced lead times (48h for Starter, 72h for Pro, 96h for Scale) are business hours and start once the Provider has received in full the required inputs (content, brand assets, access credentials, approved brief).

7.2. Any delay attributable to the Client (late approval, incomplete content, no response) automatically suspends the countdown.

7.3. Where a delay attributable to the Provider exceeds 15 calendar days, the Client may, after a formal notice that has remained unanswered, terminate the contract and obtain a refund of amounts paid in proportion to the services not performed.

8. Right of withdrawal (consumers)

8.1. Under articles L.221-18 et seq. of the French Consumer Code, a consumer Client has 14 days from the conclusion of the contract to withdraw, without giving reasons.

8.2. Express waiver: under article L.221-25, a Client who wants work to start before the end of the withdrawal period must expressly request it. If the service is fully performed before the period expires, the right of withdrawal can no longer be exercised (art. L.221-28 1°). If withdrawal occurs during performance, the Client must pay for the service provided up to the date of notification.

8.3. Withdrawal is exercised in writing to: bonjour@lovablewebagency.com.

Note: the right of withdrawal does not apply to business (B2B) clients within the meaning of art. L.221-3 of the French Consumer Code.

9. Client obligations

• Provide all required inputs (content, media, access, brand assets) within the agreed timeframe
• Respond to approval requests within 5 business days maximum (failing which approval is deemed granted)
• Warrant holding all rights on the content supplied and indemnify the Provider against any claim
• Pay the price under the agreed conditions
• Comply with the laws and regulations applicable to published content

10. Provider obligations

• Perform the service in accordance with professional standards (best-efforts obligation)
• Meet the agreed deadlines, subject to the Client supplying the required inputs
• Keep the information entrusted by the Client confidential
• Deliver a functional, responsive product matching the approved brief
• Transfer source code ownership to the Client after full payment

11. Intellectual property

11.1. On delivery and after full payment, the Client owns the exploitation rights to the specific source code developed for its project. Third-party technical components (React, Tailwind, Supabase, Stripe, etc.) remain governed by their respective licences.

11.2. Client content: the Client warrants holding all rights to the content it supplies and releases the Provider from any liability in that respect.

11.3. Portfolio reference: unless the Client requests otherwise in writing, the Provider may cite the delivered project in its portfolio and marketing materials.

12. Warranties

12.1. Functional warranty: for 30 days from delivery, the Provider fixes bugs attributable to its own code at no extra cost.

12.2. Statutory warranty of conformity (art. L.217-3 et seq. of the French Consumer Code) and warranty against hidden defects (art. 1641 et seq. of the French Civil Code) apply to consumer Clients.

12.3. Exclusions: the warranty does not cover malfunctions resulting from changes made by the Client or a third party, misuse, or incidents at hosting providers and third-party services.

13. Liability

13.1. The Provider's total liability, on any ground whatsoever, is capped at the amount including tax actually paid by the Client for the service concerned.

13.2. Force majeure: neither party is liable for a failure resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code.

14. Confidentiality

The parties undertake to keep confidential all information exchanged under the contract, during its performance and for 5 years after its termination.

15. Personal data protection

The processing of personal data is governed by our privacy policy, in accordance with the GDPR and the French Data Protection Act.

16. Mediation and dispute resolution

16.1. Amicable settlement: in the event of a dispute, the parties undertake to seek an amicable solution before any legal action (claims to be sent to bonjour@lovablewebagency.com).

16.2. Consumer mediation: under article L.612-1 of the French Consumer Code, a consumer Client may use a consumer mediator free of charge. The European Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr.

16.3. Jurisdiction: failing an amicable settlement, and subject to the mandatory rules applicable to consumers, the courts of Lyon (France) have exclusive jurisdiction. The applicable law is French law.

17. General provisions

17.1. These terms constitute the entire agreement between the parties and supersede any prior agreement.

17.2. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.